Refund policy

REFUND & RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • In the original packaging

  • Accompanied by proof of purchase

STARTING A RETURN
To request a return, please contact us at:
royaless.jewellery@gmail.com

Returns should be sent to:
Royaless Jewellery
Unit 7, Peerglow, Marsh Lane
Ware, SG12 9QL
United Kingdom

Items sent back without prior approval will not be accepted.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

NON-RETURNABLE ITEMS
We do not accept returns for:

  • Earrings (for hygiene reasons)

  • Personalised or custom-made items

  • Sale items

  • Gift cards

If you have questions about a specific item, please contact us.

EXCHANGES
The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.

EU 14-DAY COOLING-OFF PERIOD
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Items must be returned in the same condition as received, with original packaging and proof of purchase.

REFUNDS
Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 working days. Please note it may take additional time for your bank or payment provider to process the refund.

If you have not received your refund within 10 working days after approval, please contact us at:
royaless.jewellery@gmail.com